Best Buy Return Policy

This was emailed to me, so I will post it.

Date: Mon, 2 Jun 2008 17:58:49 +0000


BEST BUY, MY FOOT

Best Buy has some bad policies....

Normally, I would not share this with others, however, since this could
happen to you or your friends , I decided to share it. If you purchase
something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you
return the item with the receipt they will give you your money back if
you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car, a Tom Tom XL.S from "Best Buy". They
have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in
the box, with paper work and cords all wrapped in the plastic. Just as I
received it, including the receipt.

I explained to the lady at the return desk I did not like the way it
could not find store names. The lady at the refund desk said, there is a
15% restock fee, for items returned. I said no one told me tha t. I said
how much would that be. She said it goes by the price of the item. It
will be $45.00 Dollars for you. I said, all your going to do is walk
over and place it back on the shelf then charge me $45.00 of my money
for restocking? She said that's the store policy. I said if more people
were aware of it they would not buy anything here! If I bought a
$2000.00 computer or TV and returned it I would be charged $300.00
dollars restock fee? She said yes, 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200.00 dollars, she can't give me my
money back!!!

Corporate has to and they will mail you a check in 7 to ten days.!! I
said "WHAT?!"

It's my money!! I paid in cash! I want to buy a different brand..Now I
have to wait 7 to 10 days. She said well, our policy is on the back of
your receipt.

I said, do you read the front or back of your receipt? She said well,
the fr ont! I said so do I, I want to talk to the Manager!.

So the manager comes over, I explained everything to him, and he said,
well, sir they should of told you about the policy when you got the
item. I said, No one, has ever told me about the check refund or restock
fee, whenever I bought items from computers to TVs from Best Buy. The
only thing they ever discussed was the worthless extended warranty
program. He said Well, I can give you corporate phone number.

I called corporate. The guy said, well, I'm not supposed to do this but
I can give you a 45.00 dollar gift card and you can use it at Best Buy.
I told him if I bought something and returned it, you would charge me a
restock fee on the item and then send me a check for the remaining 3
dollars. You can keep your gift card, I'm never shopping in Best Buy
ever again, and if I would of been smart, I would of charged the whole
thing on my credit card! Then I would of canceled the tran saction.

I would of gotten all my money back including your stupid fees! He
didn't say a word!

I informed him that I was going to e-mail my friends and give them a
heads up on this stores policy, as they don't tell you about all the
little caveats.

So please pass this on. It may save your friends from having a bad
experience of shopping at Best Buy